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Distance Sales Agreement
This Distance Sales Agreement (“Agreement”) is made between the customer (“Buyer”) and Custom Stencils Shop (“Seller”) for the sale of products through the website.
Company Information
Custom Stencils Shop
Email: orders@customstencilsshop.com
Phone: +90 546 694 09 00
Location: Turkey
1. Subject of the Agreement
This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product(s) purchased by the Buyer through the Seller’s website.
2. Product Information
The type, model, quantity, and price of the product(s) are specified in the order summary provided before the finalization of the purchase.
3. Payment Terms
The Buyer agrees to pay the full price as stated on the website, using the available payment methods. Orders will only be processed after the payment is completed.
4. Delivery
The product will be delivered to the shipping address provided by the Buyer. The average shipping time is between 5 to 15 business days, depending on the delivery destination. Delays due to customs or local logistics are not the responsibility of the Seller.
5. Right of Withdrawal
The Buyer has the right to withdraw from this Agreement without stating any reason within 14 days from the delivery date.
To use this right, the Buyer must inform the Seller in writing via email. The product must be returned unused and in its original condition and packaging.
6. Return Conditions
- The return shipping cost is the responsibility of the Buyer unless the product is defective or incorrect.
- Refunds will be issued after the returned product is received and inspected by the Seller.
7. Warranty and Liability
Custom Stencils Shop ensures that products are free from defects and as described. The Seller is not responsible for misuse, damage during use, or delay caused by external shipping companies.
8. Personal Data
The Buyer agrees that the personal information provided may be used by the Seller for communication, shipping, and legal obligations. No data will be shared with third parties without consent, except where required by law.
9. Force Majeure
If the Seller cannot fulfill its obligations due to unforeseeable events beyond its control (natural disasters, pandemics, war, etc.), this will not be considered a breach of contract.
10. Dispute Resolution
Any disputes arising from this Agreement shall be resolved under the laws of the Republic of Turkey. The consumer arbitration committees and courts of the Seller’s location shall have jurisdiction.
By completing a purchase, the Buyer confirms they have read and agreed to the terms of this Distance Sales Agreement.
